FAQ

Frequently asked questions about the platform

Product & Features

What is Permitful and who is it for?

Permitful is a permit tracking tool designed specifically for architects who manage building permits across multiple projects and jurisdictions. It helps you organize permits, track milestones, and share project status with clients through public dashboards—replacing spreadsheets and email threads with a centralized system.

How does Permit Advisor work?

Permit Advisor uses AI and real-time web search to automatically suggest all the permits you need for your project based on your project type and location. When you create a new project, Permit Advisor analyzes your project details and recommends permits you might need—helping you avoid missing critical permits.

Can I track permits from multiple cities?

Yes! That's one of Permitful's key features. You can track permits from any city or jurisdiction in one centralized dashboard. Whether you have projects in San Diego, Los Angeles, Austin, or any other city, you can manage them all from your Permitful account.

How many projects can I track?

You can track unlimited projects on all plans. Whether you have 5 projects or 500, Permitful scales with your practice. Each project can have multiple permits, and each permit can have multiple milestones.

Do I need to integrate with city permit portals?

No integration required. Permitful works alongside any city's permit system. You manually enter permit information and milestones, and Permitful helps you organize and track everything in one place. This works with any city's portal, whether it's Accela, ProjectDox, Austin Build + Connect, or any other system.

How does calendar integration work?

You can export any milestone to Google Calendar or Outlook with one click. This includes permit submission dates, plan check comment deadlines, resubmittal dates, approval dates, and inspection schedules. Your milestones appear in your existing calendar app with reminders, so you never miss a deadline.

Public Dashboards

How do public project dashboards work?

Each project in Permitful gets a unique, shareable dashboard URL that shows all permits, their status, milestones, fees, and progress. You can toggle project visibility on or off at any time. When public, clients and consultants can view the dashboard without logging in—no emails or phone calls needed. When private, only you and your team can see it.

Can clients see sensitive project information?

You have full control over what clients see. You can make projects public or private at any time. You can also include a link to your current drawing set if you choose.

How do I share a project dashboard with my clients?

Simply toggle your project's visibility to "public" and copy the unique dashboard URL. Share this link with your clients via email, text, or include it in your project communications. They can bookmark it and check permit status anytime—no login required. You can make it private again at any time.

Billing

Do you offer a free trial?

Yes! Our Pro Monthly and Pro Yearly plans include a 30-day free trial. You can explore all features during the trial and cancel anytime before it ends without being charged.

Can I cancel my subscription?

Yes, you can cancel your subscription at any time from your account settings. You'll continue to have access until the end of your current billing period. If you have a lifetime plan, there's nothing to cancel - you have access forever!

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay. All payments are processed securely through Stripe.

Where can I find my invoices?

You can find all your invoices and payment history in your account settings under the Billing section.
If you have any questions, please contact us